Please, for the love of all good things, do not belittle the person answering the phone of your frequented retailer. At my job I often work as operator as well as doing a plethora of other jobs at the same time. Today I had two obnoxious guests whose immediate impatience and pointed questions told me one thing, "We know you are an idiot, let me talk to someone who get's paid more than minimum wage."
One guest got herself in a tizzy when I had her repeat what she had said, she proceeded to spell it out for me letter by letter. I am sorry that your inane babble is unintelligible; don't force your stupidity on me. The other guest got worked up when he asked if he could speak to a manager about finding something in our store and I said I would help him. The sad man couldn't realize that the managers at our store don't know the layout and contents quite as well as the sales floor members.
It's a tick of mine, but I hate when people assume they are dealing with an idiot because they are at a retail store. Contrary to the popular belief I am well read, witty (usually), and working at this place because art isn't a field that's easy to get into right away. Also, I control the phones! Next time I am transferring you to all the wrong people before I forget your line and drop your call.
So please, be nice to the voice on the other end of the phone. Just because they say, "We are out of [item you are sure they had]" doesn't mean they are dolts who don't know a thing. Maybe it means that store, contrary to your belief, just doesn't carry what you want.
Sorry for the rant, I'm a wee bit tired and apparently still wound up about it. I am sure you are all polite people who are kind to retail workers, waiters, and the like . Thanks for reading!
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